Terms & Conditions

§ 1 About Suria Legal

Suria Legal is an immigration advisory practice established in Malaysia, with offices at Level 28, Menara Maxis, Kuala Lumpur City Centre, 50088 Kuala Lumpur. We provide advisory support in relation to Malaysian immigration matters including employment passes, long-stay programmes, and business visa structuring for foreign nationals.

References to "we," "us," or "our" in these terms mean Suria Legal. References to "you" or "your" mean the individual or entity using our website or engaging our services.

§ 2 Website Use

2.1 Permitted Use

You may use this website for personal, non-commercial purposes to understand the immigration advisory services we offer and to make an initial enquiry. The information on this site is provided for general orientation only.

2.2 Accuracy of Website Content

Immigration policy in Malaysia is subject to change by government authorities. While we take care to keep information current, the content on this website does not constitute legal advice and should not be relied upon as a substitute for a formal engagement. We recommend you contact us directly for advice that reflects your particular circumstances.

2.3 Prohibited Conduct

You must not use this website to:

• Distribute malware, spam, or any material that may disrupt the website's operation;
• Attempt to gain unauthorised access to any part of the website or its underlying infrastructure;
• Reproduce, distribute, or commercially exploit our content without prior written consent;
• Impersonate Suria Legal or misrepresent your relationship with us.

§ 3 Nature of Our Services

3.1 Advisory Services, Not Legal Representation

Suria Legal provides immigration advisory services. Our advisers are experienced in Malaysian immigration processes and assist clients in preparing and submitting applications. We are not a law firm and do not provide legal representation before courts or tribunals. Where matters require legal representation, we will advise you accordingly.

3.2 No Assurance of Outcomes

Immigration decisions rest with the Malaysian Immigration Department, the Expatriate Services Division, the One Stop Centre, or other relevant authorities. We are not able to control, predict, or commit to the outcome of any application. Our engagement is to prepare and submit a well-structured application; the decision itself is made by the relevant authority.

3.3 Changes in Government Policy

Government immigration policy, fee schedules, salary thresholds, and processing requirements change from time to time. Where such changes affect your application during an engagement, we will advise you in writing of the implications and the steps available to you.

3.4 Reliance on Client-Provided Information

Our work depends on the accuracy and completeness of information you provide. We do not independently verify all documents or information supplied to us unless agreed in writing as part of the engagement scope.

§ 4 Engagement & Fees

4.1 Commencement of Engagement

An engagement begins when you have received and accepted our engagement letter and paid any required deposit. Website enquiries and initial consultations do not constitute a formal engagement.

4.2 Fee Structure

Our advisory fees are set out in the engagement letter issued to you. Fees are exclusive of government filing fees, translation costs, third-party disbursements, and any applicable taxes, unless expressly stated otherwise.

4.3 Payment Terms

Payment terms are stated in the engagement letter. Where payment is overdue, we reserve the right to pause work on an engagement until the outstanding amount is settled.

4.4 Refunds

If you withdraw from an engagement after work has commenced, we will assess the professional time and disbursements incurred to that point. Any amount refundable will be determined by reference to work completed, less costs already incurred. Government fees paid to authorities are non-refundable once submitted.

4.5 Government Fees

Government fees charged by Malaysian authorities are payable by the client and are separate from Suria Legal's advisory fees. These fees are charged directly by the relevant authority and are subject to change without notice.

§ 5 Client Responsibilities

To enable us to serve you effectively, you agree to:

• Provide complete, accurate, and truthful information and documents as requested;
• Notify us promptly of any changes to your circumstances that may affect your application;
• Respond to our correspondence within the timeframes we indicate, particularly where immigration deadlines apply;
• Not submit any application materials to government authorities independently while an engagement with us is ongoing, unless we have agreed otherwise in writing;
• Retain copies of all documents submitted as part of your application.

Where delays or adverse outcomes arise from inaccurate information, late responses, or non-compliance with these responsibilities, Suria Legal will not bear liability for those consequences.

§ 6 Confidentiality

6.1 Our Obligations

We treat all information shared with us in the course of an engagement as confidential. We will not disclose your information to third parties except as necessary to carry out your engagement (for example, submission to immigration authorities), as required by law, or with your written consent.

6.2 Your Obligations

You agree to treat as confidential any advice, strategy, pricing, templates, or proprietary methods we share with you during an engagement. This obligation survives the end of your engagement with us.

§ 7 Intellectual Property

All content on this website — including text, structure, design, and document templates — is the property of Suria Legal or its licensors. You may not reproduce, adapt, or distribute this content for commercial purposes without prior written permission. Documents we prepare on your behalf as part of a formal engagement may be used by you for the purpose for which they were prepared.

§ 8 Limitation of Liability

8.1 Advisory Service Liability

Our liability in connection with any advisory engagement is limited to the fees paid to us under that specific engagement. We are not liable for indirect losses, consequential loss, loss of business opportunity, loss of earnings, or losses arising from immigration authority decisions beyond our control.

8.2 Website Liability

We do not accept liability for any loss or damage arising from reliance on website content, website downtime, or external links to third-party sites including government portals.

8.3 Nothing in These Terms

Nothing in these terms excludes or limits liability that cannot be excluded by law, including liability for fraud, or obligations under Malaysia's Consumer Protection Act 1999 where applicable.

§ 9 Termination

9.1 Termination by You

You may withdraw from an engagement at any time by providing written notice to us. Clause 4.4 applies with respect to fees already incurred.

9.2 Termination by Us

We reserve the right to withdraw from an engagement if:

• You provide false, incomplete, or misleading information;
• Continuing the engagement would place us in an ethical, regulatory, or legal conflict;
• Payment obligations are not met after reasonable notice;
• The relationship between us has materially broken down.

In such circumstances, we will give reasonable written notice and return any documents you have provided, subject to retaining copies as required by our compliance obligations.

§ 10 Dispute Resolution

If a dispute arises from your engagement with us, we encourage you to raise the matter with us directly in the first instance. We will seek to resolve concerns through good-faith discussion. If a matter cannot be resolved informally, the parties agree to attempt mediation before initiating formal proceedings. Any formal proceedings shall be subject to Clause 11.

§ 11 Governing Law

These terms, and any engagement with Suria Legal, are governed by and construed in accordance with the laws of Malaysia. Any dispute that cannot be resolved by mediation shall be submitted to the non-exclusive jurisdiction of the courts of Malaysia.

§ 12 Changes to These Terms

We may update these terms from time to time. The version in effect at the time you enter into an engagement letter with us will govern that engagement. We will publish the current version of these terms on this page with a revision date. Continued use of our website following an update constitutes acceptance of the revised terms for website use purposes.

§ 13 Contact

For questions about these terms or your engagement:

• Email: [email protected]
• Address: Level 28, Menara Maxis, KLCC, 50088 Kuala Lumpur, Malaysia
• Phone: +60 3 2386 9418